Almost everyone has heard the term brand loyalty, and as
business people, we are always in search
of that thing that will make our customers never leave us, without it mattering
how many companies throw bargains their way. There are a few different
approaches and styles of the multiple marketing companies in Orange County for this particular topic, but at Twelve12, we want to share with you
some answers to some of your questions. Is it easy to achieve? What does it
take to achieve brand loyalty?
Brand loyalty as it was conceived has been denied for
some years now by Neuromarketing studies, and it is only fair to say that some
other studies debate with such results. It is true that it doesn’t matter how
loyal a customer is to a brand, it only takes one disappointment to look into
other options and try them instead.
So, is brand loyalty achievable? From my experience
and point of view, loyalty is very similar to a personal relationship. It is
necessary to pay attention to details and don’t let go and, of course, become a
pillar of safety to the client.
It is not a coincidence that certain people refuse to
try a different brand; they have achieved such a relationship with the brand
that it is motivation enough to return the favor
and stay loyal to that connection. When we see examples of such loyalty, it is
very common to find certain factors; one
of them is the emotional component, which may become very powerful and, in some
way, it is what we aspire when we design our objectives and strategies for
brand loyalty.
It is very simple to prove the power of the emotional
component over the buying process, and most of us have experienced it. Given
two choices, with similar characteristics and added value, the buying decision
becomes a matter of a “gut feeling” rather than a rational decision.
Appealing to human emotions such as love, fear or
happiness, usually results in more effective marketing campaigns than just the
fact of delivering a very attractive picture of a product. Of course, the presentation is very important, but one will
always buy those brands that advertise happiness, health and love for a family
over brands that may have similar ingredients, but don’t appeal to the human
emotion.
If you need help or just have some questions about how
marketing companies in Orange County
can help you develop your brand loyalty, give us a call today, at Twelve12, we are waiting for your call.
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